At Evergreen Audiology, we strive to provide exceptional service and products. However, we understand that sometimes things may not go to plan. If you’re not completely satisfied or have encountered an issue, we want to hear about it, and we appreciate the opportunity to make things right. We prefer to receive complaints in writing so that they can be completely and accurately documented. Please reach out via our contact form or by email to nicole@evergreenaudiology.com.au Details to include – Describe the Issue: Please provide a clear and detailed account of the problem you’ve experienced and who was involved. Include Relevant Information: Share any relevant order numbers, dates, or details that can help us understand the context. Suggest a Resolution: If you have a preferred outcome in mind, let us know. We aim to resolve all issues in a manner that is fair and satisfactory. We aim to acknowledge all complaints within 48 hours. We will review your complaint thoroughly and fairly and we will keep you involved throughout the process as we work towards a timely resolution. If you are dissatisfied with the handling of your complaint, please refer to section 15 of our Privacy Policy .

How can we help you today?

All the usual details and our online contact form.

Clinic hours and important booking information.

Directions, accessibility, public transport, and parking.

Share your experiences and suggestions.

Get in touch

Contact Details

(08) 9384 0810
Off-site receptionist available Mon-Fri
0423 404 111 (SMS)
Shop 14 Old Theatre Lane
52B Bay View Terrace
CLAREMONT WA 6010
Client Portal - Book Online 24/7

Contact Form

Appointments

Clinic Hours

Monday:
Tuesday:
Wednesday:
Thursday:
Friday – Sunday:
Public Holidays:

9:00 – 2:30
9:00 – 4:30
9:00 – 4:30
9:00 – 4:30
closed
closed

Making an appointment

Book your appointment online, or use the contact details above for assistance with making an appointment.

Please note before visiting

Evergreen Audiology is a clinician-run practice attended solely by the audiologist. We do not have reception staff on site. If the audiologist is with a client, they are unable to step out to assist walk-in visitors or answer the door immediately. We also occasionally have professional commitments away from the clinic during usual opening hours, such as training courses and site-visits, or may be absent due to illness or holidays.

For this reason, making an appointment is essential before visiting the clinic. Booking ahead ensures we are available to assist you and allows us to provide you with dedicated, uninterrupted care.

Cancellation Policy

If you need to cancel or reschedule an appointment, let us know as soon as you can. There is no penalty for cancelling, but a “no-show fee” may be charged if you fail to attend a confirmed appointment without notice.

Plan your visit

Shop 14 Old Theatre Lane, Claremont
(shopping arcade off Bay View Terrace, opposite Toy World)
Limited free parking available on Bay View Terrace
3 hours free parking in the Bunnings undercover carpark (corner of Leura Ave and Stirling Hwy)
We are a short walk from Claremont Train Station and bus stops
Ground floor and wheelchair accessible

We value your feedback

We are committed to continuous quality improvement, and there is no better guide than feedback from our clients. Whether it’s a compliment, suggestion or complaint, please share your thoughts and experiences to help us improve our services. Every submission is important to us and will be acknowledged.

Compliments

If you’ve had a positive experience at Evergreen Audiology, we’d love for you to share it with us and others. Your stories inspire us and help others to trust that they will receive the quality of care we strive to provide.

If you have a Google account, please consider leaving us a Google review so that your feedback can assist others in making informed choices about their hearing healthcare. If you prefer, you can always send us an email, call us, or use the contact form above.

Leaving a Google review is easy –

Follow this link
Rate us and share details about your experience

Compliments

Leaving a Google review is easy –

Follow this link
Rate us and share details about your experience

Suggestions

If you have suggestions for services we can provide or how we can make our clinic more accessible and comfortable for you, please use the contact form above. Your suggestions will be received directly by Nicole (the clinic owner) and taken into careful consideration.

Complaints

At Evergreen Audiology, we strive to provide exceptional service and products. However, we understand that sometimes things may not go to plan. If you’re not completely satisfied or have encountered an issue, we want to hear about it, and we appreciate the opportunity to make things right.

We prefer to receive complaints in writing so that they can be completely and accurately documented. Please reach out via our contact form or by email to

Details to include –

Describe the Issue: Please provide a clear and detailed account of the problem you’ve experienced and who was involved.
Include Relevant Information: Share any relevant order numbers, dates, or details that can help us understand the context.
Suggest a Resolution: If you have a preferred outcome in mind, let us know. We aim to resolve all issues in a manner that is fair and satisfactory.

We aim to acknowledge all complaints within 48 hours. We will review your complaint thoroughly and fairly and we will keep you involved throughout the process as we work towards a timely resolution. If you are dissatisfied with the handling of your complaint, please refer to section 15 of our Privacy Policy.